Nonverbal Communication and Service Users

Be able to meet the communication and delivery needs, wishes and preferences of individuals 1. Find out an individuals communication and wording needs, wishes and preferences. 2. argue communication methods that meet an individuals communication needs, wishes and preferences. 3. Show how and when to try out advice slightly communication. It is always important to find out more(prenominal) or less separately individuals specific communication and language needs, wishes and preferences.Effective communication happens when the business method is affectionate functiond to s sack a message, so it can be received and understood. Health and social apprehension practitioners need to know almost to a clutches of communication methods. They should also be skilled at identifying the communication and language needs, wishes and preferences of the plurality with whom they work and interact. Health and social cargon settings are used by people from a diverse range of backgrounds w ho will want to communicate in different ways.Finding out intimately each individuals language needs, wishes and preferences is an important component of my role. I can do this by asking people whether they or their relatives let particular language or communication needs reading reports and nones about service users that provide information on speech and language issues, education difficulties, disabilities (e. g. hearing or visual impairment) or physical conditions (e. g. troke, cleft palate) that whitethorn be active their ability to communicate being aware that an individuals culture, ethnicity and nationality may affect their language preferences and needs observing the people who use my setting to see how they use their communication and language skills asking my executive program/ teach, senior staff and specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and prevail about how best to comm unicate with adults who own special communication needs.Hearing stricken people Make sure that my daring can be seen clearly,face the light and the somebody I am speechmaking to at all times, speak clearly and slowly repeat and paraphrase if necessary, minimise background noise,use my eyes, facial expressions and gestures to communicate, where appropriate, do not be tempted to forebode into a persons ear or hearing aid. visually impaired people Speak in the same way as I would to a sighted person not louder or more slowly pronounce who I am in my greeting as my voice wont necessarily be recognised tied(p) if I have met the person before, always introduce other people who are with me and explain what is going on if a visually impaired adult joins me in a group, let the visually impaired person know when I am about to do something that is likely to affect communication (such as leave the room or move away), end conversations clearly and let the person know that I amleaving do not just walk away, ask the person if they need any particular help to sit down or to move about, for example nevertheless do not assume that this is always necessary or wanted.Health and social care practitioners use two main types of communication as part of their work roles. These are verbal and non-verbal communication. Verbal communication is based on the use of words. Health and social care practitioners need effective verbal skills to ? obtain information from colleagues, service users and others who use the setting ? respond to questions ? chair to team meetings ?give feedback and report observations about service users ? provide carry to service users, relatives and colleagues ? eal with problems and complaints ?write notes and reports Non-verbal communication occurs when a person uses their body, behaviour and display to communicate with others. For example, an individuals body language may dissever a health or social care practitioner that they are uncomfortable or need to go to the toilet even when they say theyre okay. Non-verbal communicationWhat does it involve? Examples Eye contactLooking another person directly in the eyesShort or broken eye contact can express nervousness, backwardness or mistrust.Long unbroken eye contact can express interest, standoff or hostility. Touch somatogeneticly touching or holding a personHolding someones hand Placing a hand on a persons arm or shoulder to reassure them Physical gesturesDeliberate movements of the hands to express meaningThumbs-up gesture to show agreement or pleasure Shaking a fist to show anger or enmity Body language Facial expressionMovements of the face that express a persons feelingsSmiling FrowningProximityThe physical closeness between people during interactionsBeing very close may be reassuring and may be seen as pass judgment the person. It might also make the person feel uncomfortable and threatened. peck need less personal space (increased proximity) when they have a cl ose, swear relationship. To be an effective communicator in my work setting, I need to be able to use methods of communication that meet each individuals needs, wishes and preferences. My goal is always to ensure that the messages I send can be received and understood.Perhaps I will be aware that I am struggling to communicate effectively with somebody. In situations like these, I should undertake advice and obtain support. I can do this by ?talking to my supervisor, mentor or line manager about the difficulty ask for their advice about how to deal with the problem ? talking to communication or language support specialists (teachers, psychologists or speech and language therapists) who work at or slide by time in my work setting.